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Desk/5000: Force a credit sale

 

Process offline transactions with a processor-provided approval code. Learn how to force an offline transaction.

 

 

Force a credit sale

  1. From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.

  2. From the Main Menu, swipe left and press the Force Sale icon.

  3. Terminal may prompt to key in the Manager ID & Password. Enter information if needed.

  4. Key in the sale amount then press the green [Enter] key.
    Note: Terminal screen may prompt to pass the terminal to the customer.

  5. Tap, insert, swipe or key in the card manually. Press the green [Enter] key to continue.

  6. Enter the card expiration date and press Enter on the screen.

  7. Enter the approval code and press Enter on the screen.
    Note: Terminal may display the “Pass Terminal to Merchant” prompt.

  8. Card will be validated by the terminal.

  9. Terminal connects to host. No action needed.

  10. Screen will display approval, and terminal will print receipt.

  11. Screen will display “Imprint Card”, press Enter.

 

 

We’re here to help!

 

For questions about your terminal, contact our customer support team at 1.800.265.5158.