Desk/5000: Force a credit sale
Process offline transactions with a processor-provided approval code. Learn how to force an offline transaction.
Force a credit sale
- From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.
- From the Main Menu, swipe left and press the Force Sale icon.
- Terminal may prompt to key in the Manager ID & Password. Enter information if needed.
- Key in the sale amount then press the green [Enter] key.
Note: Terminal screen may prompt to pass the terminal to the customer.
- Tap, insert, swipe or key in the card manually. Press the green [Enter] key to continue.
- Enter the card expiration date and press Enter on the screen.
- Enter the approval code and press Enter on the screen.
Note: Terminal may display the “Pass Terminal to Merchant” prompt.
- Card will be validated by the terminal.
- Terminal connects to host. No action needed.
- Screen will display approval, and terminal will print receipt.
- Screen will display “Imprint Card”, press Enter.
We’re here to help!
For questions about your terminal, contact our customer support team at 1.800.265.5158.