Merchant Support Centre

Resources and FAQs to help you get started, manage your account and learn about our products and industry-established rules.

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Important Update on Tax Exemption

As part of the recent Canadian Federal Government announcement, certain industries will benefit from a temporary GST/HST tax exemption from December 14, 2024 through February 15, 2025.

To comply with this mandate, users will need to disable and re-enable tax processing using the instructions for the following solutions:

  • Chase POS Terminal
  • Chase Mobile Checkout-PLUS (CMC+)
  • Chase Countertop Terminal (DX4000)
  • Chase Wireless Terminal (DX8000)

Go to this page to get the step-by-step process. Please note that while we provide technical guidance, it is your responsibility to ensure compliance with the GST/HST holiday requirements.

 

Contact client support at 1.800.265.5158