Desk 5000: Void a transaction

Void a transaction

1. From the Home Screen with the Chase logo, press the Void icon.
   
   
2. Terminal will prompt whether to void a pre-auth or not.
   
   • Press [1] for Yes to void an open pre-auth.
   • Press [2] for No, and follow screen prompts.
     Note: This prompt appears even when there are no open pre-auth transactions.
   
   
3. Select the applicable options on the Search Menu.
   
   • Press [1] to search all the transactions in the batch.
   • Press [2] to search transactions by the reference number.
   • Press [3] to search transactions by the clerk/server number.
   • Press [4] to search transactions by the invoice number.
   • Press [5] to search transactions by the last 4 digits of the card number.
   • Press [6] to search transactions by the customer number.
   • Press [7] to search transactions by the RRN number.
   • Press [8] to search transactions by the approval code.
   • Press [9] to search transactions by the customer ref. number.
   
   
4. Press the green [Enter] key to continue.
   
   • Press [<] to select the previous transaction or [>] for the next transaction.
   • Press the red [Cancel] key to cancel and exit the menu.
   
   
5. Press [1-Yes] to confirm the transaction to be voided.
   
   
6. Terminal connects to host. No action needed.
   
   
7. Screen will display approval, and terminal will print receipt.