Desk/5000: Unlock password

Unlock password

1. From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.
   
   
2. From the Main Menu, select ADMIN with the gear icon on the bottom left of the screen.
   
   
3. Press [6] for Security.
   
   
4. Terminal will prompt for password to be entered. Contact Chase Payment Solutions to get a Dynamic Password. Enter Dynamic Password provided, then press Enter to confirm.
   
   
5. Select [1] for Supervisor/Manager.
   
   
6. Select [3] for Unlock User.
   
   
7. Select the username with the locked-out password.
   
   
8. Terminal will prompt to confirm unlock. Select [1] for Yes.
   
   
9. Terminal will confirm user has been unlocked.
   
   
10. Terminal will prompt to unlock another. If no other user needs to be unlocked, select [2] for No.