Tap to Pay on iPhone support

Ready to get started with accepting contactless payments? Check out these guides to get the most out of Tap to Pay on iPhone.

Still need support? Check out the frequently asked questions below.


Tap to Pay on iPhone FAQs


What is Tap to Pay on iPhone?

Tap to Pay on iPhone is a method of payment for businesses that is available through Chase Mobile Checkout-PLUS. You can accept contactless cards, Apple Pay and other digital wallets on your iPhone – no extra hardware needed for eligible transactions. Tap to Pay on iPhone is easy, private and secure.


How do I activate Tap to Pay on iPhone?

  1. Open the Chase Mobile Checkout-PLUS app on your iPhone
  2. Choose the three lines/hamburger menu at the top left
  3. Choose Tap to Pay
  4. Choose Enable Now on the next screen
  5. Confirm your Apple ID. If you’re activating your first device, you must use the owner’s Apple ID
  6. Once setup is completed, you should see a screen that says You’re all set!


How do I process a payment using Tap to Pay on iPhone?

  1. Open the Chase Mobile Checkout-PLUS app on your iPhone
  2. In the New Sale page, initiate a Quick Sale or choose an item from your Product Catalogue
  3. Follow the prompts and choose Tap to Pay on iPhone as your method of payment
  4. Complete the transaction by following the instructions


How do I deactivate Tap to Pay on iPhone on my device? (Available for Admin users only)

  1. Open the Chase Mobile Checkout-PLUS app on your iPhone
  2. Choose the three lines/hamburger menu at the top left. This will open up the side menu
  3. Choose Hardware
  4. Choose the hardware that is associated with your iPhone
  5. Choose Deactivate and Confirm


Is there a transaction value limit for using Tap to Pay on iPhone?

Yes, the transaction limit is set by the cardholder's institution and is typically set to $250. Transactions over the limit will need to be accepted through an alternative method, such as with your card reader or via manual entry.


How should I position my iPhone to accept a payment?

Present your iPhone to your customer and ask them to hold their card horizontally, on top of your iPhone, over the contactless symbol. For Apple Pay and other digital wallets, ask your customer to hold their device on top of your iPhone, near the contactless symbol.

Here is a visual reference for positioning your iPhone to accept contactless payments:

For card payments

For digital wallet payments


What if a contactless payment method is not being read?

Some card designs and materials, such as metal cards, are less effective at contactless payments. If the physical card payment is not being detected, ask the customer to move the card or device around or reposition it on the iPhone. You can also ask them to try the digital wallet method.