QuickBooks^® Online accounting integration overview

Customer who are processing payments with Chase Mobile Checkout-PLUS or Chase Point of Sale (POS)^SM can use the QuickBooks Online Integration at no additional cost! You will need to have a QuickBooks Online account in order to use the integration.

Chase automatically imports your card payments into the QuickBooks Online bookkeeping accounts of your choice on a daily basis.

 

The guide below is a suggestion on how to set up your integration with QuickBooks.

 

Note: Card Sales, Refunds and Chargebacks will be mapped to one Income account in QuickBooks.

 

QuickBooks Account Mapping Table

Chase Account	QuickBooks Account
Bank Account	Select the bank account where payments from Chase are deposited.
Income Account for card payment transactions	We'll record income from your card payment transaction in this QuickBooks account. By default, we’ll create a “Chase Income” account for you.
Expense Account for card processing and service fees	We’ll record any transaction processing or service fees you pay in this QuickBooks Account. By default, we’ll create a “Chase Expense” account for you.
Default Customer when making a sale	We’ll associate all transactions to the customer you select here. By default, we’ll create a “Chase Customer” entry for you.
Default Tax	We’ll use this tax rate as the default when synchronizing sales transactions to QuickBooks.

Chase supports all available QuickBooks Online plans. QuickBooks Desktop is currently not supported.

As a Chase customer with a merchant account, you can connect your merchant account with your QuickBooks account for free.

Your business' payment processing data which includes card sales, refunds, fees, chargebacks, and settlement deposits is shared. During the setup process, you will be asked to authorize the sharing of your data between Chase and QuickBooks.

Chase will automatically share your processing data with QuickBooks at the end of the following day.

If your question is not answered on our FAQ page, please contact our support team at 1-800-507-0782.

If you want to connect your Chase accounts to QuickBooks:

1. Sign in to your Chase Merchant Portal;
2. Navigate to the sidebar menu and select QuickBooks;
3. Click on the ‘Connect to QuickBooks’ button;
4. Complete the setup process by using either of the following options:
5. Sign in to your Chase Merchant Portal;
   • Sign up with QuickBooks Online before connecting with Chase; or
   • Connect to QuickBooks by logging in to your QuickBooks Online account.

As part of the setup process, you will be guided through selecting default ledger accounts in QuickBooks to record sales and refund receipts, as well as any fees and chargebacks.

We recommend using the default values suggested in the configuration page so that records related to Chase transactions are kept separate from the rest of your Income and Expense accounts.

No, not at this time. Only the owner of the Chase account with access to the Chase Merchant Portal can set up the connection. However, you may ask your accountant to guide you during the mapping process.

After you set up your connection, it will take at least 24 hours for your processing data to reflect in QuickBooks.

You are only permitted to connect one Chase merchant to one business within QuickBooks. If you attempt to connect an additional Chase business to a QuickBooks business that you have already set up a connection to, you will get an error message and the account will be created but without a connection to QuickBooks. 

Your transactions will appear in the respective bookkeeping accounts that you specified for each transaction type during onboarding.

1. Each sales transaction will be recorded as a Sales Receipt.
2. Each refund transaction will be recorded as a Refund Receipt.
3. When a chargeback amount is removed from your account, it will be recorded as a Refund Receipt. If a chargeback transaction amount is deposited back in your account, it will be recorded as a Sales Receipt.
4. Each deposit in your account will be created in your account and broken down as follows:
   • Sales: Deposits will be linked to the appropriate Sales Receipts for any sale transactions.
   • Refunds: Deposits will be linked to the appropriate Refund Receipts for any refund transactions.
   • Chargebacks: Deposits will be linked to the appropriate Chargeback Sale or Chargeback Refund receipts.
   • Fees: Transaction processing fees will appear as line items within the deposit.

To manage the sharing of your payment processing data with QuickBooks:

1. Sign in to your Chase Merchant Portal;
2. Navigate to the sidebar menu and select QuickBooks;
3. Click on Manage.

Once you set up your connection for the first time, you will be able to manage your settings and preferences in the Manage QuickBooks page. From this page, you can pause, resume, edit the account mappings, check connection status and more. To entirely disconnect the integration for a business, click Disconnect.

For help on managing your account, click on Frequently asked questions or to share your thoughts, click on Contact Us options.

After your connection is set up, no further actions are required. Your processing data will automatically be sent to QuickBooks at the end of each day.

The data elements we currently support are card sales, chargebacks, refunds, fees, and settlement deposits.

If you do not see your company listed on QuickBooks when setting up the share, please reach out to QuickBooks support at 1-800-507-0782 to resolve the issue.

Pausing the data connection will temporarily stop your payment processing data from passing to QuickBooks.

To pause connection to QuickBooks:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on Manage tab;
4. Click Pause button if you would like to temporarily stop the share. If you decide to pause, you will be able to resume the data share again in the future;
5. Confirm to Pause the connection with QuickBooks.

Once the connection is paused, your payment data will no longer be passed to QuickBooks. To resume or continue the data share passed to QuickBooks, select Resume.

Note: if you do not resume the connection within a year, you will have to reauthorize your connection.

You can only resume if the connection has been paused.

To resume your connection to QuickBooks:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on Manage tab;
4. Click on Resume button;
5. Confirm to Resume the connection with QuickBooks.

Once the connection is resumed, your payment data will be passed to QuickBooks from the day the data connection is resumed. No data will be available for the duration connection was in paused state.

This integration happens at the business/company level. You are only permitted to connect one Chase business to the corresponding business within QuickBooks. You will only be able to select one business within QuickBooks and one corresponding business within Chase during the enrollment process.

If you have multiple businesses (merchant accounts) within Chase and QuickBooks, you will be able to set up the connection for each business individually.

You can modify where your card sales, refunds, fees, chargebacks, and settlement deposits are mapped to by:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on Manage tab;
4. Click Edit to make your desired changes in the Configuration/ Mapping section;
5. Save the new settings to apply.

Once the mapping accounts are changed, the data will be passed to new QuickBooks account from that day onwards.

In the event your transactions are failed to synchronize with QuickBooks, please verify that the accounts, customers, and taxes match those in QuickBooks Online and are active. If not, re-configure your connection from the 'Manage' page.

1. If the configuration seems correct, mark the transaction as 'Ready to Sync' and we will re-attempt to sync this transaction.
2. If this error persists, manually enter this transaction in QuickBooks Online and mark the transaction as 'Resolved' in Merchant Portal. We will stop trying to sync this transaction.

If this does not fix the problem, please reach out to our support team at 1-800-507-0782

In the event your data share stops and Chase data is missing in QuickBooks, please check back in 24 hours. If after 24 hours your data is still not displayed in QuickBooks, please reach out to our support team at 1-800-507-0782

By ending the data connection, you will be de-authorizing the transfer of your payment processing data to QuickBooks and will not be able to turn on the connection until you complete the onboarding process again.

To end your connection to QuickBooks:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on the Manage tab;
4. Click on the Disconnect button.

Please allow 24-48 hours for the transaction batch for that given day to be shared with QuickBooks. If it is over the wait period, follow the steps below

To reconnect after a failed error share to QuickBooks:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on the Manage tab;
4. Click on the re-authorize connection link;
5. Follow the instructions to reauthorize data sharing between Chase and QuickBooks.

If this does not fix the problem, please contact our support team at 1-800-507-0782

If your data is reporting incorrectly in QuickBooks there may be issues with your mapping configuration.

To modify your account mapping:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on the Manage tab;
4. Click Edit to make your desired changes in the Configuration/ Mapping Section;
5. Save the new settings to apply.

If this does not fix the problem, please contact our support team at 1-800-507-0782

If you had paused your connection with QuickBooks and now want to turn it back on, you can do so following instructions to resume your connection with QuickBooks.

 

Once the connection has been restored, the data share will begin with same-day’s processing data and will not include any historical data from when the connection was paused.

No, you will need to log in to individual merchant accounts for each business and will need to pause/ resume data connection with their respective QBO accounts.

If you do not see your business after setup, verify that the business you are sharing has a Chase merchant account. If it does, please contact our support team at 1-800-507-0782.

Any data in your QuickBooks account will be removed. You should confirm with QuickBooks what options you have to export or back up your data before your close your account.

Your data will no longer be shared with QuickBooks and any data that has already been passed will be visible in QuickBooks.

No, it does not impact the connection. However, processing data will flow into the mapping you have set up. You will need to re-map your payment processing data to your desirable QuickBooks ledger.

To modify your account mapping:

1. Sign in to your Chase Merchant Portal;
2. Navigate through the sidebar menu and select QuickBooks;
3. Click on Manage tab;
4. Click Edit to make your desired changes in the Configuration/Mapping section.
5. Save the new settings to apply.

No, changing your QuickBooks credentials will not impact the connection or data share.

No, changing your Chase merchant account credentials will not impact the connection with QuickBooks.

No, this functionality is only available to the owner of the merchant account.

Please allow 24 hours after setup for your settlement deposits to share. In this 24-hour period, you may see your deposits in your account prior to seeing them updated in QuickBooks.

 

If 24 hours have passed and you do not see your deposits in your QuickBooks account, please contact our support team at 1-800-507-0782.