Desk 5000 / Move 5000: Managing & setting up your terminal passwords

 

Password privileges

Before you begin, think about the passwords you will need to provide to your manager and staff:

• Ideally, each member of your staff should have credentials for the terminal based on their level of responsibility.
• As an added layer of security, only managers and supervisors can perform the following password-protected transactions: Refund, Void, and Manually Keyed Card.

 

Three levels of passwords

The Ingenico TETRA terminal supports three levels of passwords:

1. Manager
2. Supervisor
3. Clerk

 

The terminal has the ability to support 10 Supervisor and 10 Manager IDs.

• Each ID can support a unique password.
• The IDs and the passwords are configured manually on the terminal by accessing the Security Menu. To access the Security Menu, please call our 24/7 Merchant Support at 1.800.265.5158.
• We recommend the creation of a unique ID/Passcode for each of the 3 security levels.

 

Setting up your passwords

1. MAIN MENU
   The Security Menu appears and will prompt you to enter a 6-digit temporary password.
   
   
2. SECURITY
   Key in the Dynamic Password and press [Enter].
   
   
3. SECURITY
   Press [1] to configure passwords for Supervisor/Manager.
   Press [2] to view Activity Log menu.
   
   
4. ADMIN
   Press [1] to add new Supervisor/Manager user.
   
   
5. ADD USER
   Press [1] to add new Supervisor user.
   Press [2] to add new Manager user.
   
   
6. ADD SUPERVISOR
   Enter the desired User ID, Name & Password.
   • ID – Numeric (max 7 digits).
   • Name – Alphanumeric (max 10 characters).
   • Password – Must be 7 characters and must include a minimum of 1 alpha or numeric character.
   • Alpha characters can only be entered using the keyboard.
   • Populate the keyboard by pressing the [KB-Arrow] key located on the right side of the entry field/box.
   Press [X-Red] Key to Cancel and Exit the menu.
   Press [<-Yellow] Key to Correct/Back Space.
   Press [O-Green] Key to OK/Continue.