DX8000: Process basic transactions

 

How to process basic transactions

For contactless transactions, the customer holds their card over the terminal until the reader flashes and/or beeps.

 

Process a sale:

Perform a credit card sale transaction when the card is present.

 

Process a return / refund:

Perform a refund to return money to a cardholder’s account from a sale completed in a closed batch (e.g., previous day).

Void a transaction:

Perform a void to reverse a credit or debit sale, force or return a transaction and prevent any funds from transferring from the cardholder’s account. Only available for transactions in the current batch (e.g., same-day transactions).

1. From the idle screen, select Void.
2. To void the last transaction performed, select Yes.
3. To void any other transaction from the batch, select No.
   • a. Enter the last four digits of the cardholder’s number located on the receipt and press Confirm.
     NOTE: If more than one card ends with the same last 4 digits, then select the applicable transaction to void. Press Confirm to void transaction.
   • b. On the confirmation screen:
     • i. If Yes is selected, the terminal will connect to the host voiding the transaction.
     • ii. If No is selected, the transaction is cancelled completely.