DX8000: Setting up your terminal's passwords
Set up your DX8000 terminal’s passwords to begin accepting payments.
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Password privileges
Before you begin, think about the passwords you will need to provide to your manager and staff:
- Ideally, each member of your staff should have credentials for the terminal based on their level of responsibility.
- As an added layer of security, only managers and supervisors can perform the following password-protected transactions: Refund, Void, and Manually Keyed Card.
Two levels of passwords
The Ingenico DX8000 terminal supports two levels of passwords:
- Manager
- Supervisor
The terminal has the ability to support an unlimited number of IDs.
- Each ID can support a unique password.
- The IDs and the passwords are configured manually on the terminal by accessing the Security Menu. To access the Security Menu, please call our 24/7 Merchant Support at 1.800.265.5158.
- We recommend the creation of a unique ID/Passcode for each of the two security levels.
Setting up your passwords
Set up your Supervisor / Manager IDs and passwords on your local terminal by accessing Security Settings.
- MAIN SCREEN
Select [=] to display Menu.
Select Security Settings.
- PASSWORD
Enter Password and press [Confirm].
To obtain a dynamic password for the Security Menu, please call our 24/7 Merchant Support at 1.800.265.5158.
- SECURITY SETTINGS
Select [Add User] to add new User/Password for a Supervisor/Manager.
Select [Change Password] to change password for a Supervisor/Manager.
Select [Delete User] to delete a Supervisor/Manager user.
- CREATE USER
Select [Manager] to add new Manager user.
Select [Supervisor] to add new Supervisor user.
a. ADD MANAGER USER
Enter the desired User Name & Password.
- Name alphanumeric (max 10 characters).
- Password must be 7 characters and must include a minimum of 1 alpha or numeric character.
b. ADD SUPERVISOR USER
Enter the desired User Name & Password.
- Name alphanumeric (max 10 characters).
- Password must be 7 characters and must include a minimum of 1 alpha or numeric character.
- OPERATION SUCCESSFUL
User has been successfully set up.
We’re here to help!
For questions about your terminal, contact our customer support team at 1.800.265.5158.