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Move/5000: Process a return

 

Returns can be common depending on your business type. Learn how to process a return on a transaction from a previous day.

 

 

Process a return

  1. From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.

  2. From the Main Menu, press the Return icon.

  3. Enter Manager ID and password then press the green [Enter] key to confirm.

  4. Key in the return amount then press the green [Enter] key to confirm.
    Note: Terminal screen may display the “Pass Terminal to Customer” prompt.

  5. Tap, insert, swipe or key in the card information manually.

  6. Press the green [Enter] key to continue.

  7. Terminal connects to host. No action needed.

  8. Refund confirmation is then displayed on the screen.
    Note: Terminal screen may display the “Pass Terminal to Merchant” prompt.

  9. Terminal prints receipt.

 

 

We’re here to help!

 

For questions about your terminal, contact our customer support team at 1.800.265.5158.