Move/5000: Process pre-auth
You can place a hold on a customer’s card to obtain prior approval before completing the transaction. Learn how to process a pre-auth.
Process pre-auth
- From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.
- From the Main Menu, swipe left then press the Pre-Auth icon.
- Key in Clerk ID, if prompted.
- Key in the sale amount then press the green [Enter] key.
- Terminal will display the “Pass Terminal to Customer” prompt.
- Tap, insert, swipe or key in the card manually. Press the green [Enter] key to continue. If card is manually keyed in, terminal will ask for expiration date and ZIP/Postal code. ZIP/Postal code can be bypassed by clicking [Enter] on screen
- Terminal will prompt to confirm the sale amount. Press [1-Yes] to accept or [2-No] to cancel.
Note: Terminal screen may display the “Pass Terminal to Merchant” prompt.
- Card will be validated by the terminal.
- Screen will display approval, and terminal will print receipt.
We’re here to help!
For questions about your terminal, contact our customer support team at 1.800.265.5158.