An outdated SSL (secure sockets layer) certificate resulted in unplanned downtime. The devices on this page need to manually install an update using the outlined steps.
If you have a Tetra device (Desk/5000 or Move/5000), check the terminal configuration you have by viewing your terminal display, then use the set of instructions specific to your configuration to download and install the update.
If your terminal display shows:
- Sale/Return/Void, you have a standalone configuration
- Welcome/Bonjour, you have a semi-integrated configuration
- iPay@Table, you have an iPay@Table configuration
If you have a Telium terminal (iCT220, iCT250, iWL220 or iWL250), please call our Support Center at 1-800-265-5158 to receive download instructions.
Choose your device below
Note: The colour of each device may vary.
Instructions for standalone devices
Obtain a dynamic password
Call our automated phone line at 1-800-265-5158 using the phone number on file to obtain a dynamic password. For security reasons, you’ll need to authenticate with your MID, postal code and the last 4 digits of your demand deposit account number.
Delete the batch on the terminal
- Choose Admin to view the admin menu
- Choose 2 – Batch Menu, then 3 – Delete Batch
- Key in the dynamic password. The screen will display Print Batch Details Report – Yes/No
- Choose Yes and save the report for future reference. The screen will display Deletion – Yes/No
- Choose Yes. The screen will display Deletion Complete
- Press the red/X key to exit the Batch menu
If you support pre-authorizations, print a pre-authorization report
- From the main menu, choose Reports
- Select 4-Open Pre-Auth and 1-Print
- From the main menu, choose Void. The screen will display Void Pre-Auth –Yes/No
- Press Yes
Download and install the update
- From the main menu, choose Admin to view the admin menu, then 4-Maintenance
- Enter your manager ID and password; if you do not know your manager ID or password, call our help desk at 1-800-265-5158
- Choose 1-Download, then 2-Start Download
- If the terminal displays Pre-auth Exists, you need to print a pre-authorization report before you can download the update
- If the terminal displays Must Settle Batch, you’ll need to settle it
- The terminal will install the update, which will take approximately 15–20 minutes. During the update, the terminal will automatically reboot several times. Do not manually reboot the terminal. When the update is complete, the terminal will:
- Print a report displaying Download Completed – Parameter Update Successful
- Automatically perform a key exchange and an EMV download
- Display Sale/Return/Void icons
4. Perform a test transaction to validate the device is working properly
Instructions for semi-integrated devices
Switch to standalone
- Press the cash register icon in the top right corner. The screen will display Switch to Standalone?
- Choose Yes. The screen will display the Sale/Return/Void icons
Obtain a dynamic password
Call our automated phone line at 1-800-265-5158 using the phone number on file to obtain a dynamic password. For security reasons, you’ll need to authenticate with your MID, postal code and the last 4 digits of your demand deposit account number.
Delete the batch on the terminal
- Choose Admin to view the admin menu
- Choose 2 – Batch Menu, then 3 – Delete Batch
- Key in the dynamic password. The screen will display Print Batch Details Report – Yes/No
- Choose Yes and save the report for future reference. The screen will display Deletion – Yes/No
- Choose Yes. The screen will display Deletion Complete
- Press the red/X key to exit the Batch menu
If you support pre-authorizations, print a pre-authorization report
- From the main menu, choose Reports
- Select 4-Open Pre-Auth and 1-Print
- From the main menu, choose Void. The screen will display Void Pre-Auth –Yes/No
- Press Yes
Download and install the update
- From the main menu, choose Admin to view the admin menu, then 4-Maintenance
- Enter your manager ID and password; if you do not know your manager ID or password, call our help desk at 1-800-265-5158
- Choose 1-Download, then 2-Start Download
- If the terminal displays Pre-auth Exists, you need to print a pre-authorization report before you can download the update
- If the terminal displays Must Settle Batch, you’ll need to settle it
- The terminal will install the update, which will take approximately 15–20 minutes. During the update, the terminal will automatically reboot several times. Do not manually reboot the terminal. When the update is complete, the terminal will:
- Print a report displaying Download Completed – Parameter Update Successful
- Automatically perform a key exchange and an EMV download
- Display Sale/Return/Void icons
4. Perform a test transaction to validate the device is working properly
Instructions for iPay@Table devices
Switch to standalone
- Press the silver key/black dot for the desktop menu
- Choose the Chase octagon to launch the Chase standalone application
Obtain a dynamic password
Call our automated phone line at 1-800-265-5158 using the phone number on file to obtain a dynamic password. For security reasons, you’ll need to authenticate with your MID, postal code and the last 4 digits of your demand deposit account number.
Delete the batch on the terminal
If you do not have a batch to delete, you can proceed to the Download section.
- Choose Admin to view the admin menu
- Choose 2 – Batch Menu, then 3 – Delete Batch
- Key in the dynamic password. The screen will display Print Batch Details Report – Yes/No
- Choose Yes and save the report for future reference. The screen will display Deletion – Yes/No
- Choose Yes. The screen will display Deletion Complete
- Press the red/X key to exit the Batch menu
Download and install the update
- From the main menu, choose Admin to view the admin menu, then 4-Maintenance
- Enter your manager ID and password; if you do not know your manager ID or password, call our help desk at 1-800-265-5158
- Choose 1-Download, then 2-Start Download
- If the terminal displays Pre-auth Exists, you need to print a pre-authorization report before you can download the update
- If the terminal displays Must Settle Batch, you’ll need to settle it
- The terminal will install the update, which will take approximately 15–20 minutes. During the update, the terminal will automatically reboot several times. Do not manually reboot the terminal. When the update is complete, the terminal will:
- Print a report displaying Download Completed – Parameter Update Successful
- Automatically perform a key exchange and an EMV download
- Display Sale/Return/Void icons
4. Perform a test transaction to validate the device is working properly
We’re here to help
We understand how important device uptime is to your business. If you have questions or further concerns, please contact us.
