Skip to main content

Let’s point you in the right direction

 

We’re here to help. Follow this quick guide to identify your account type and dedicated support team.

Which phone number should I call?

 

We know it can be frustrating getting to the right person who can help. To ease the process, let’s figure out your account type.

Commerce Centre

 

If you recognize the home screen displayed in this image, you use the Commerce Centre.

 

This means you’ll need to contact 1-866-814-2769 or payment.support@chase.com for all account questions.

 

What if I don’t use the Commerce Centre?

 

If you don’t use the Commerce Centre, you have a different type of account. Please contact 1-800-265-5158 for support. 

Where can I go for more device help?

 

Choose your device below to see all related support topics.

Wireless Terminal
 (DX8000)

 

Countertop Terminal (DX4000)

 

Don’t see what you need?

 

Explore all of our help content and find the answers to your questions.