Desk/5000 help:

Questions? We have answers. We're here to help you get the most out of your Desk/5000 terminal. Learn to set up your device, process transactions, and more.

Get started with the Desk/5000 terminal

Check out our how-to instructions and get the answers to the most frequently asked questions by business owners like you.

View the Desk/5000 Quick Reference Guide (PDF)

Choose the Desk/5000 topic you’d like to explore:

Basic Functions

Common transactions to help you start processing right away.

Process a sale
Process a return
Void a transaction
Closing a tab
Force a credit sale
Complete a manual settlement
Print reports
Process a pre-auth
Process a pre-auth completion
Reprint a receipt

Settings

Set up your card reader and tailor your device to your personal preference.

Change date and time
EMV download
Partial download
Set up passwords
Unlock password

Troubleshooting

Most terminal issues are temporary and can be resolved in few easy steps. Learn how to troubleshoot common terminal issues by following our step-by-step guides.

Communication errors
Password locked
Reboot terminal

We’re here to help!

For questions about your terminal, contact our customer support team at 1.800.265.5158.