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Desk/5000: Process a return

 

Returns can be common depending on your business type. Learn how to process a return on a transaction from a previous day.

 

 

Process a return

  1. From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.

  2. From the Main Menu, press the Return icon.

  3. Enter Manager ID and password then press the green [Enter] key to confirm.

  4. Key in the return amount then press the green [Enter] key to confirm.
    Note: Terminal screen may display the “Pass Terminal to Customer” prompt.

  5. Tap, insert, swipe or key in the card information manually.

  6. Terminal connects to host. No action needed.

  7. Refund confirmation is then displayed on the screen.

  8. Press the green [Enter] key to continue.
    Note: Terminal screen may display the “Pass Terminal to Merchant” prompt.

  9. Terminal prints receipt.

More helpful resources

 

Set up passwords

Set up manager/ supervisor credentials

 

Password locked

Unlock locked out users/ passwords

 

Need more password assistance?

 

 

 

We’re here to help!

 

For questions about your terminal, contact our customer support team at 1.800.265.5158.