Desk/5000: Password locked

Password locked

1. From the Home Screen with the Chase logo, press the [#] key to access the ADMIN MENU or tap the ADMIN icon.
   
   
2. Select [6] for Security.
   
   
3. Enter the Dynamic Password provided by Chase Payment Solutions’ Helpdesk, then press Enter on the screen.
   
   
4. Select [1] for Supervisor/Manager.
   
   
5. Select [3] for Unlock User.
   
   
6. Select the username with the locked-out password.
   
   
7. The terminal will prompt to confirm unlock. Select [1] for Yes.
   
   
8. The terminal will confirm the user has been unlocked.
   
   
9. The terminal will prompt to unlock another. If no other user needs to be unlocked, select [2] for No.
   
   

More helpful resources